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Privacy Policy

This is the Privacy Policy of Julie Clement Pilates (hereafter referred to as   “us” or “we”). This Privacy Policy describes how your personal   information is collected, used, and shared when you use our streaming service through our website (www.clementpilates.co.uk).

 

By using the Service, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. We may modify this Privacy Policy from time to time. Your   continued use of the Service constitutes your agreement to any updated Privacy Policy on a   prospective basis.

Personal Information We Collect

When you use the Service, we collect the following types of personal information:

 

Account Registration Information

In order to sign up for a membership plan, you must create an account by providing us with your email address and a password.

 

Payment Information

You must also provide valid payment card information if you wish to sign up for a subscription, or make any other purchase. Except for the name associated with your card and information about the transaction (e.g., time of transaction, amount), payment card information is collected directly by a third-party payment vendor and is not received or stored by us.

How We Use Your Information

We may use the information collected about you to:

  • Fulfill your orders and deliver content to you;

  • Send you marketing communications (depending on your preferences);

  • Provide customer support to you;

  • Analyse how the Service is being used for troubleshooting and improvements;

  • Communicate with you;

  • Collect debts, prevent fraud, and protect the integrity of the Service;

  • Enforce our legal rights;

Disclosures To Third Parties

We may disclose your information to the following types of third parties:

 

Authorised Service Providers

We share your information with authorised service providers involved in operating the Service. For example, we use Wix to power the Service and provide customer support. You can read more about how Wix uses your personal information here:  https://www.wix.com/about/privacy

 

Legal Situations

We may disclose your information when we have a good faith belief that compliance is required by a search warrant, subpoena, court order, or similar request from a law enforcement or other government agency.

 

Emails

When you create an account, you may receive certain emails:

 

Transaction Emails: When you first create an account, we may send you a welcome email that provides information about your subscription and your account. If you make a purchase, we may send you an email confirming your purchase. We may also send you other emails concerning   your account status and renewals. You may not opt out of transactional emails.

Marketing Emails: Depending on your preferences, we may send you emails letting you know about new programs or features, or promotions. You may opt out of these emails at any time in your account settings.

Your Privacy Rights

You may change your account information or close your account at any time by logging into your account and adjusting your account settings. If you close your account or request that we delete your account, you may lose access to content you have purchased. When you close your account, we may preserve your account information to (i) let you know about new offers and content; (ii) restore your account, if you ever wish to re-subscribe; and (iii) where we believe in good faith   that preservation is necessary to enforce our rights.

Children’s Privacy

The Service is not intended for individuals under the age of 16. If you are a parent or legal  guardian who has discovered that your child has provided personal information through the Service without your consent, please contact us so that we can remove any unauthorised information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of the Service constitutes your agreement to any updated Privacy Policy on a prospective basis.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the contact form or by email to julieclementpilates@gmail.com.

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